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Dasher One

Your orders and warranty in one place.

Track your orders, check warranty coverage and get your e-Invoice.

For purchases from DM Dasher stores and their Shopee, Lazada, TikTok Shop and Shopify shops.

Use the same phone number you gave at purchase.

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What you can do

From order to warranty claim.

  • Track your orders

    View your purchase history and check order status.

  • Check your warranty

    View warranty information for your products.

  • Warranty claims

    Get support for your warranty claims.

  • Notifications

    Get important updates about your orders and warranty.

  • e-Invoice

    View and download your e-Invoice anytime.

How it works

Get started in three steps.

  1. Sign up with your order phone number

    We use it to find your purchases.

  2. Verify your account

    Enter your SMS code and set a password.

  3. View your linked orders

    Eligible purchases appear automatically.

Ordered from Shopee, Lazada or TikTok Shop?

Sign up with the phone number you gave the marketplace. If an order is missing, add it with its order ID after you log in.

Create account

Frequently asked questions

Answers about orders, warranty and your account.

Most orders sync within a day. If one still isn't there, open My Purchases and add it with its order ID. For a Shopee, Lazada or TikTok Shop order, the ID is on the order details page in the marketplace app. If that doesn't work, contact our support team.

Yes, if your old number can still get SMS. Create your account with the old number. After you log in, change to your new number on your account page. Your orders stay linked. If you no longer have the old number, contact our support team.

An order linked to your phone number can't be added from another account. To move it to the recipient's account, contact our support team.

For purchases from DM Dasher stores and our Shopify shops, request an LHDN e-Invoice until the 3rd of the month after you bought the item. Open the order in My Purchases to request it. Shopee, Lazada and TikTok Shop orders can't request one here, so check with the marketplace.

Pick the item, tell us what's wrong, and add photos or a video if you can. We'll show you where to send it and give you a reference number to track it.

We handle your personal data as our Privacy Policy describes. It explains what we collect, why we use it and how we protect it.

Read our Privacy Policy

Still need help?

Contact our support team.